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August 15, 2005

Wipro Way

Business Week in its latest edition is covering the most obvious  material in the contemporary business journalism - Economic transformations in China and India.  Plenty of interesting tid bits.

This story in particular is impressive and shows  how serious Wipro is in modeling it's business process operations on the lines of Toyota way.

Check this clockwork efficiency:

   During a recent visit by BusinessWeek to an office in Bangalore, we followed the journey of a single invoice through accounts payable. The first stop was the "imaging" room, where C. Venkatesh fed documents into scanners and attached electronic copies to work-flow software, which manages each step of the process. Then H.V. Shivaram typed data from the invoice into the accounting software program, M. Rassal checked the math, Srikanth Vittal Murthy posted the charges in the general ledger, D. S. Varadharajan authorized payment, and B. Ravi Sekhar arranged for a check to be cut. Finally, V. Karunakaran printed and mailed it. If the process had hit a bottleneck, a digital display on the wall would have turned red. That would have prompted managers to swarm the center of the room, confer, and fix the problem on the spot

In this process they will end up inventing new ways of doing things as well. Which will be eventually competitive to software tool makers.

How this Wipro way will translate into new category of software ?

August 15, 2005 in Current Affairs | Permalink


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