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June 23, 2004

Adoption Rate Of Adaptive Enterprise ?

Audrey Rasmussen is a vice president with Enterprise Management Associates
Sharing his results of the reader survey about the adoption of Adaptive Enterprise and On Demand computing solutions -

A commitment to IT from company managers is fundamental to IT
delivering effective service in support of the business. Without
full support from the company's management, IT simply can't come
close to delivering the potential value that it offers to the

For example, one reader found a mess when he first joined his
company. He has begun to get things under control, but there's a
lot more work ahead to make processes more efficient. He's had
several things on his to-do list for at least a year, "but there
haven't been any funds or priorities put on IT. It has been an
uphill battle just getting management to recognize the
importance of these issues, even though I've done ROI
[analysis], etc...Automation? I'm still trying to get reports
generated automatically. Adaptive network? I'd like to be able
to see the network traffic. To get the things done that need to
be done, I need people that can do the job and the money that
the projects require. I haven't had either."

He also mentions that it will be at least 12 to 18 months before
he can even think about the new gadgets.
So if you're in the
company's executive management team and you're not getting much
value out of your IT team, first take a look at your financial
and priority commitment to IT
. It may not be the fault of IT -
the fault could be in your lack of commitment to IT.

Another reader takes issue with the high-end management
initiatives and tools as being only relevant for the Fortune 50
and not the masses. He also takes issue with management tools
that are not designed with the customer in mind, making them
difficult to use, useless or difficult to deploy.

He goes on to identify three problems with the network
management industry. First, things are too complex; it takes too
much time and knowledge to get it right. He'd like the vendors
to deliver something that works well. Second, software is too
costly and doesn't do enough without customization. Third, he
says he's tired of marketing hype and jargon that shifts focus
away from the functionality of the product. This reader touts
lower-end management tools (in the $10,000 to $20,000 range) as
providing good value and being good enough to get the job done.
Some of the tools that he likes in this category are What's Up
Gold, SolarWinds Orion and CiscoWorks LMS.

Yet another reader lamented the negative effects of regulatory
compliance on IT budgets and staffs. He says, "All industries...
are under attack by Sarbanes-Oxley. Software and hardware
purchases in the foreseeable future will be geared toward
fulfilling government regulations imposed by this over-the-top
legislation and/or some facet of it. It has already started. The
cost to U.S. industries will be in the billions... and that's
before any software is developed and put in place to achieve the
bill's ultimate goals... And guess where the estimated $1.6
million [per] large company to get this all done is going to
come from!"

From the limited sample of responses I received from readers, it
looks like you're up to your eyeballs dealing with "just the
ordinary" and trying to keep your heads above water.
Bread-and-butter management tools (if you get the money to
purchase them) are still the order of the day.

Interestingly, I didn't receive any responses from readers who
are planning to start down the Adaptive or On Demand path.

You have to read between the lines to isolate the vendor hype from the actual customer adoption.

June 23, 2004 in Enterprise software | Permalink


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