« Grid promises next leap in computing power | Main | IT in permanent decline, execs worry »

September 19, 2003

Random stats about the impact of IM

In 2002, IT staff spent $48.90/email user
In 2003, IT staff spent $165.53/email user

IT staff spends 8.9 IT hours a week per 1000
email users resetting passwords.

With the introduction of IM, the typical user has
reduced email use by 12.6%, telephone use by 14.4%,
fax by 11.3% and travel by 13.4%.

September 19, 2003 in Economics of IT | Permalink


TrackBack URL for this entry:

Listed below are links to weblogs that reference Random stats about the impact of IM:


The comments to this entry are closed.