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September 19, 2003
Random stats about the impact of IM
In 2002, IT staff spent $48.90/email user
In 2003, IT staff spent $165.53/email user
IT staff spends 8.9 IT hours a week per 1000
email users resetting passwords.
With the introduction of IM, the typical user has
reduced email use by 12.6%, telephone use by 14.4%,
fax by 11.3% and travel by 13.4%.
September 19, 2003 in Economics of IT | Permalink
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