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August 31, 2003

Measuring services in a business context

Measuring services in a business context


Loosely Couple's analysis on Web services SLA
IT and business stakeholders have to work together to define realistic service level criteria for commercial web services:
Traditional infrastructure SLAs measure 'feeds and speeds'
Web services SLAs must measure completed business events
Blending IT and business factors requires dialog
Business managers look to SLAs for competitive advantage
Feedback from service usage fuels further development

August 31, 2003 | Permalink

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